PRIVACY POLICY
This privacy policy sets out how ‘Coulon Stone’ uses and protects any information that you give ‘Coulon Stone’ when you use this website.
‘Coulon Stone’ is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
‘Coulon Stone’ may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2020.
What we collect
We may collect the following information:
- name and job title
- contact information including email address
- demographic information such as postcode, preferences and interests
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:
- whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
- if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at info@coulonstone.com.
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to Coulon Stone Ltd, Wycombe Road, Stokenchurch, Bucks, HP14 3RP.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.
Effective Date: March 2026
This privacy policy explains how Coulon Stone Ltd collects, uses and protects any information you provide when using this website.
We are committed to protecting your personal information and ensuring that all personal data provided to us is handled responsibly. The website will process personal data in accordance with this policy and all relevant data protection laws, including the UK Data Protection Act 2018 and the UK GDPR.
Using our website signifies your acceptance of our data practices, as described in our policy. This policy may be amended from time to time to reflect any changes in legislation and website features. Any alterations to our policy will be published on this page. We recommend that you review our policy periodically.
What Information We Collect
Certain information may be collected when you use the website, contact us, or submit an enquiry form. This may include your name, email address, phone number, and other details provided in your enquiry.
Demographic information may also be collected if it is provided voluntarily. The information we may collect includes your IP address, browser type, device details, operating system, and details of your site usage patterns.
Marketing and tracking information may also be collected. The information we may collect includes campaign tracking parameters, also referred to as UTM parameters. The UTM parameters allow us to track the source of your enquiry.
How We Use the Information
The information gathered from our website enables us to understand user needs better and enhance the services we offer. The data collected from users can be used to respond to enquiries, provide users with the requested information or quotations, and maintain internal records.
The data can also be utilised to enhance our services by analysing user behaviour and identifying areas where we can improve user experiences. Data collected for marketing campaigns enables us to understand which campaigns generate enquiries. It can also be used to measure the effectiveness of advertising campaigns.
Personal data may also be used to maintain website security and prevent misuse or fraudulent activity.
Website Analytics and Tracking
This website utilises various types of website analytics tools, such as Google Analytics 4, to enable us to analyse how users interact with our website. These tools may collect information such as pages visited, time spent on the site, device type, browser type and traffic sources.
The purpose of collecting this data is to analyse and improve how our website functions. This data is tracked in a manner that does not directly identify individual users.
Advertising Platforms
Our services may be advertised through online advertising platforms such as Google Ads and Meta Platforms, including Facebook and Instagram.
These platforms may use cookies, pixels or similar technologies to track how well our advertising is working and how users interact with and convert from our advertising campaigns.
Enquiry Forms and Lead Data
When you submit an enquiry on the website, the information provided will be used to deal with the enquiry and provide the necessary services and information.
The information provided in the enquiry may be stored in email systems or internal databases for customer communication and record-keeping purposes. We may also store information related to lead sources, such as campaign tracking parameters, to help understand how enquiries are generated and for marketing reporting purposes.
The information provided in the personal data section of the enquiry form is not shared with third parties for marketing purposes.
Cookies
Cookies are small files kept on the user’s device by the website. These files help the website identify users and provide a better user experience. Cookies may also be used by third-party analytics and advertising providers to help measure website traffic and marketing performance.
Cookies can be used to monitor website traffic, understand user behaviour, and measure the effectiveness of marketing strategies.
Most browsers accept cookies. However, it is also possible to reject them if the user wishes to do so. Rejecting cookies may impact the performance of the website.
Security
The necessary technical and organisational measures have been taken to ensure the data is not accessed or used improperly or lost and disclosed in an unauthorised manner. Access to personal information is restricted to authorised personnel only, and systems have been put in place for handling the data.
Links to Other Websites
This website may contain links to external websites. Once you leave this website, we do not have control over the privacy practices of the sites you visit. Users should review the privacy policies of any external websites they visit.
Data Retention
Personal information is stored for a period no longer than is required for the purposes for which it was collected.
The retention periods for data are, for example, data related to an enquiry, which is stored for a period of up to twenty-four months, analytics data, stored in line with the settings on each platform, and marketing reporting data, stored for campaign analysis. Data may be stored for longer periods where it is required for legal purposes.
Third-Party Data Processors
For us to run our website and deliver our marketing activities, some trusted service providers may process some limited information on a personal data basis on our behalf. These service providers may include those who help us run services such as website hosting, data analysis, advertising measurement, and handling enquiries.
Examples may include Google Analytics 4, Google Ads, Meta Platforms and other trusted service providers where required. These service providers may use cookies or similar technology to help us measure usage on our website or to measure advertising performance on our website. Appropriate safeguards are in place to ensure that your information is handled safely and in accordance with data protection regulations.
Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the right to request access to the personal data held about you, request correction of inaccurate information, request deletion of your personal data, request restriction of processing, object to certain processing activities and request the transfer of your data where applicable.
Contact
If you have any questions regarding this privacy policy or the personal data held about you, please contact:
Email: info@coulonstone.com
Phone Number: 01494 484333