FAQs
Got questions about natural stone or composite quartz surfaces? Find answers to commonly asked questions here. We believe in transparency and want you to feel confident in your choices. If you can't find what you're looking for, don't hesitate to reach out to our friendly team.
Contact us by telephone, email or via our contact form with a brief description of the job including measurements, even if these are rough, and an idea of material this may be as simple as black granite. We will then provide you with a free quote within 48 hours. The more information you provide, the more accurate the quote.
That’s no problem, quotes are free and no obligation.
We recommend looking through our materials pages to get an idea of the different materials available and whether they’re suitable for your project. We also recommend you visit our showroom and factory where we have a large selection of materials to choose from and can often provide you with samples to take home. If you still haven’t found something you like we recommend you visit one of our suppliers like the Marble and Granite Centre where you can look through hundreds of natural stones and composite quartz. You can even choose the exact slab(s) you want and we’ll organise for them to be delivered to our factory for fabrication.
We aim to turn around kitchens, bathrooms and fireplaces within seven working days from the time you accept the quote. Larger projects like staircases and floors take longer and we will discuss timescale with you whilst quoting the job.
We always remind customers that natural stones are a natural project created over millions of years and therefore their patterns and shades vary slab to slab. This is part of our Terms and Conditions. To avoid disappointment we recommend you ask to visit the factory once your slab has arrived to ensure you’re happy with it. Once the stone has been cut and you decide at that stage you’re not happy with it unfortunately you will have to buy a new slab to continue with the project.
Please visit our maintenance page for information and advice on the upkeep of natural stone and composite quartz products.